Returns & Exchanges

At ohcomfy, our goal is to keep every customer pleased with their order. Product quality is carefully checked and held to international production standards. For this reason, we recommend reviewing each product page closely and choosing the correct size, colour and style. Still, we understand that a return or refund request may sometimes be needed. Please read the policy below so you understand the required conditions and steps.

Returns

You may send back your item(s) within 30 days from the date the package was delivered. To qualify for a return, the requirements below must be satisfied:

  1. The item(s) must remain original, unused and include all packaging and labels.
  2. A receipt or purchase confirmation must be provided with the return.

  3. If the item(s) arrived damaged or faulty, please share a clear description of the problem and, when possible, add photos as evidence.

Please be aware that certain products cannot be returned.

  1. Any panties or handmade products that include customized features.
  2. All clearance products or items bought using a gift card or store credit.
  3. Products that have stains, perfume odour, deformation or damaged packaging.

Refunds

You may request a refund within 30 days from the date the package was delivered. To qualify for a refund, the requirements below must be satisfied:

  1. If the product has clear quality issues, such as loose or split seams, unfinished hems, cut or loose elastic bands, loose or worn fastenings and similar defects, ohcomfy will sincerely address the matter. We will provide a full refund and you will not need to return the item.
  2. If the return is requested for personal reasons, our company will offer two practical options for this situation.
  • We will refund one hundred percent of your payment if you cover the return shipping cost.
  • We will provide a partial refund (20%-50% of the payment), and you may keep the item yourself.
  1. Defective items purchased during clearance sales or promotional discounts can receive a refund.

After your return is received, we will check the item(s) and let you know whether the refund request has been approved or declined. If approved, the refund will be processed and credited back to your original payment method within a certain number of days, depending on your card issuer’s policies. If your account has changed during this period, please notify us as soon as possible.

Refund processing time-frame:

Cancellations are accepted only for full-priced items, within 60 minutes after the order is placed.
Paypal account refunds: 5-7 business days
Credit card refunds: 5-7 business days
Please remember that shipping costs cannot be refunded.

If a refund is issued, the return shipping cost will be deducted from the refunded amount.

Exchanges

We only replace items free-even when they are defective or damaged.

  1. Within 60 minutes after payment, if you need to exchange a product for personal reasons, contact ohcomfbras@gmail.com right away and place a new order to help ensure quick receipt.
  2. Within 7 business days after receiving the product, if you want to change your item for personal reasons, please contact us at ohcomfbras@gmail.com and we will provide the best available solution for you.

Return Shipping

To send back your product

  1. Please email ohcomfbras@gmail.com with your order number and return/exchange reason, and attach the related materials.
  2. We will provide the nearest warehouse address and begin the return and exchange process.

You will be responsible for the shipping costs connected with returning your item(s).
Shipping fees:

  1. All shipping fees of any kind are non-refundable.
  2. The customer pays the return shipping fee.

Additional Note:

  1. For any product valued over $10, you should consider using a traceable shipping service or purchasing shipping.
  2. We encourage customers to read our returns and refund policy carefully and confirm that all items are eligible for return.
  3. The Terms & Conditions of our Returns & Refund Policy prevail if miscommunication or any other issue occurs.

  4. Parcel not received

If your parcel is marked delivered but was not received, the customer should contact us with proof that the package was not signed for, including the tracking number, the post office’s icon & symbols and the relevant response letters. We will then check where the item went.

Contact Us

If you have questions about our refund and return policy, please contact our support team at ohcomfbras@gmail.com. One of our customer support specialists will assist within 1 business day. Our customer support hours are Mon-Fri 9am-5pm EST. We will be happy to help you.

ohcomfy reserves the final interpretation right for this general condition.